1. When will I get my order confirmation? You’ll receive your order confirmation email within a few minutes of placing your order. If you don’t see it, please check your spam or promotions folder before contacting support.
2. My tracking number hasn’t arrived—what should I do? Tracking details are sent via email once your order has shipped. If it’s been more than 24 hours and you haven’t received one, reach out through our Contact page with your order number.
3. How long does delivery take? Orders typically arrive within 1–5 business days, depending on the shipping method you selected and your location.
4. What days do you ship orders? We process and ship orders Monday through Friday. Orders placed after 12 PM or over the weekend are shipped the next business day.
5. Can I update or cancel my order? Changes and cancellations can only be made before the order has shipped. Once processed, the order is final and cannot be altered.
6. How can I track my package? You’ll receive an email containing your tracking link and USPS number once your order has been dispatched. Use it to follow your order’s journey in real time.
7. How soon will customer service reply? Our support team typically responds to emails within 24 hours during business days. Messages received after hours or on weekends are answered the next business day.
8. What happens if my order arrives damaged or incorrect? If your order arrives damaged or the wrong item was sent, please contact us within 48 hours with photos of the product and packaging. We’ll quickly arrange a replacement or refund.
9. Do you offer discreet packaging? Yes, every order is packed in plain, unmarked packaging to ensure your privacy and discretion.
10. Do you ship internationally? At this time, shipping is available only within the United States. We’re working on expanding to additional regions soon.
11. Is Royal Honey safe for people with health conditions such as high blood pressure or diabetes? Please consult a physician before taking any kind of supplements. The products we sell come from a supplier who lists the ingredients. Tongkat Ali, and Panax Ginseng and others that stimulate arousal.